This isn't working!!

Dear David,

I'm sorry you are having problems with the app. Are you using the same wifi network as before? From the address that you are getting it looks like you may be connecting from a large network. Are you using a hotel/coffe shop or another type of public wifi network? Some wifi networks "isolate" the devices connected to it preventing communication across the network.

If that's the case, then you can try creating an 'ad-hoc' network between your computer and your device. An 'ad-hoc' network is a direct network between your computer and your device. Here are the instructions on how to create the network using Vista and XP:

http://getsatisfaction.com/photo_tran...

http://getsatisfaction.com/photo_tran...

Please let us know if you are connected to a public wifi network and if you have a chance to try the 'ad-hoc' network. We will be happy to continue helping you.

Kind regards,

Enrique
Photo Transfer App

This is my own home network(2 computers) and it worked on this network a week ago!

Hi David,

Ok. The address on a home wifi network normally looks like http://192.168.X.X:8080, the address you posted is quite different so that's why I suspected it was connected to a larger wifi network

Can you please double check that the iPhone is connected to your wifi network? Sometimes the iPhone may join another wifi network automatically. You can also try to turn off wifi on the iPhone and then turn it back on to join the network again. Make sure that your computer is connected to the same wifi network as well.

Also, the app has to be running on your device when you try to access the address provided - make sure that you are using the address that is currently displayed on the application as it may change from time to time.

Finally, if problems continue, you can try resetting your wireless router to make sure that all connections are refreshed.

I hope this helps. Please let me know if you continue having issues. I will be happy to continue helping.

Kind regards,

Enrique
Photo Transfer App

when I type 192.168.0.3.8080 I get the following> canot open page> safari connot open the page because the server connot be found > > I have a netgear router
I use a netgear router
I am using an ipad
I tried http://getsatisfaction.com/photo_tran...
I contacted itunes they told me to conact you
Regards Paul

Dear Paul,

I'm sorry you are having problems with the app. The address that you posted looks like it has a small error. The address should end on ':8080' instead of '.8080' (notice the semicolon instead of the period before the 8080).

Please try again changing the period for a semicolon before the 8080. Also, please make sure that you are using the address that is currently displayed inside of the application as it may change from time to time (do not bookmark it) and keep the app running on your device when you attempt to access the address as the transfer web page is generated by your device.

I hope this helps. If you continue having problems please tell us what model of netgear router you have so we can check if there is any configuration change that needs to be done. I will be glad to help.

Regards,

Enrique
Photo Transfer App