Problems reciving videos

HI Brian,

Thanks for posting your question here. I'm sorry you are having trouble with the app.

Are you transferring from iPhone to iPad or from computer to iPad? Please note that photos and videos are transferred separately. If you are transferring from iPhone to iPad then you need to transfer the photos first and then videos (using the 'Get videos' on the receiving device). If you are transferring from computer to iPad then you need to use the 'Upload videos' button on the transfer web page to upload videos to your iPad.

I hope this answers your question. Please let me know if you have any other question or comment. I will be happy to help.

Kind regards,

Enrique
Photo Transfer App

Thanks this helped me to solve the problem:)

Great! I'm glad the app is working for you. Let us know if you have any other question or comment as you continue using it.

Have a great day!