PhotoTransferApp crashed my Iphone and Wiped my Photo Library. Please Help

14 years ago • updated 14 years ago • 1

whilst using this app my iphone froze, crashed and then wiped around 800 photos and videos.
i have spoken to apple support and they say that the phone cant do this itself.
they think that you might have some ideas of ways to recover the lost data.
please help.

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14 years ago

Hello,

I'm really sorry you are having problems with your iPhone. I will try to help you as best as I can. Let me start by saying that our app has very limited access to the photos and videos on your device. We use the programming interfaces provided by Apple to read the photos and videos stored on the iPhone but there is absolutely no way that our app can delete photos stored on the device. Apple designed their software in a way that is impossible for third party apps to delete photos from the device, we can only read and add new photos, we can't modify the photo library in any other way.

How did the crash occur? Were you trying to transfer from iPhone to computer? or the other way around? If you were trying to transfer from computer to iPhone, what type of photos were you trying to transfer? Please give me some extra information so I can understand better what could have happened.

Also, what happens now when you open your Photo Library? Have you tried to connect your iPhone to your computer and sync? Have you tried turning off your iPhone completely and turn it back on?

Let me know some extra details and I will try to help you as fast as possible.

Best regards,

Enrique
Photo Transfer App

Customer support service by UserEcho