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+1
Same old probelm
OK... I did EXACTLY what I was supposed to do and I get this message:
Safari can’t open the page “http://192.168.1.3:8080/” because the server where this page is located isn’t responding.
Whats going on on your end??? I did EXACTLY what you wrote in 'Samuel Settle,' which are the basic instructions and still nothing. Is this service a joke? if not, please respond.
I am going from a and IPhone 4 to a PC/Dell.
Definitely using the same WiFi connection
The signal strength is strong,
I am not running Skype or any radio program
The router I am using is an ActionTec M1424WR
What more do you need to get this to work???
Safari can’t open the page “http://192.168.1.3:8080/” because the server where this page is located isn’t responding.
Whats going on on your end??? I did EXACTLY what you wrote in 'Samuel Settle,' which are the basic instructions and still nothing. Is this service a joke? if not, please respond.
I am going from a and IPhone 4 to a PC/Dell.
Definitely using the same WiFi connection
The signal strength is strong,
I am not running Skype or any radio program
The router I am using is an ActionTec M1424WR
What more do you need to get this to work???
Customer support service by UserEcho
First, I'm not an employee of this company, just another App customer, as yourself.
This App does work, but sometimes connection issues arise for different users, that need special attention, such as now.
The issue can be as simple as maybe you are closing the App screen, by moving to a different App, or waiting too long and the iDevice goes into sleep mode, before connecting with the other device / PC, ...
... or more complex issues and / or fixes shown in the post at this link ...
http://getsatisfaction.com/photo_tran...
I've added several examples of possible connection faults or settings to look for regarding LAN issues. (router related "Local Access Network") as well as suggesting iDevice settings, and Enrique has many listed there, as well.
If one of those do not solve your issue, Enrique can help further, or I can, if I'm seeing your post first.
Please believe me, ... this App does work, ... proven by less than 1% of all reviews being one or two star negative reviews, off ALL App versions.
Also, ... NO, this service is not a joke... In fact, you don't need to use any "servers" connected to this App's company. It all takes place within your own internal router connection.
Regarding your question, why make an account here to get answers for a complaint? ...
(Answer) So others can benefit from the most helpful answers, and the developer can keep overhead low, keeping the App prices reasonable.
Imagine if 1000 people asked the same question, ... 1000 eMails need to be sent out, maybe multiple times with replies back and forth. ... With this system, 100's of thousands can also see the answer, and get the problem fixed quicker.
Enrique is off on the weekend, and an eMail wouldn't be answered until at least Monday, or later. Customers, such as myself, may see your post and answer it, anytime. This also helps this developer keep a happy customer, and I don't mind answering, 'cause I'm already a happy customer. :-)
Please post here, again, if one of the items in the other link, above, solves your connection issues, so we all know for sure, and if it doesn't, or you're not understanding something listed there, post back here with additional questions.
Regards.
Thanks for downloading the app, I'm really sorry you have problems with the app.
As mentioned in the previous answer by 'gvdid1', there are times where the router configuration may cause connection problems between your iPhone and your computer. The app works by creating a small web server on your iPhone. You contact this web server by using the address provided inside of the app which is actually the address of your device inside of your internal wifi network.
All the transfers occur inside of your wifi network but in order to establish a connection the router needs to allow the devices to communicate between each other. The great majority of wifi routers are configured to allow devices to 'talk' to each other, however some routers prevent this communication by 'isolating' devices from each other.
I just did some research about your router and found other users having similar problems when trying to share a wireless printer or sharing files using the same router. Here are a few discussions about similar problems using your router:
http://forums.verizon.com/t5/FiOS-Int...
http://forums.verizon.com/t5/FiOS-Int...
Here is also the user manual that I'm reading to try to find a solution.
http://onlinehelp.verizon.net/consume...
It looks like the issue may be with the 'Access contro' settings of the router. If you go to page 80 of the users manual you can find a description of the access control rules of the router. Whenever you have a chance it wold be great if you can follow those steps on the users manual to see if you can change the configuration and allow all internal HTTP connections.
Again I apologize for the issues you've had. I understand if you don't want to deal with the configuration changes of your router. You can email us at: support [at] phototransferapp [dot] com and we will try to find a way to compensate you for the cost of the app.
Kind regards,
Enrique
Photo Transfer App