.mp4 support also

Dear Terry,

Thanks for contacting us. The MP4 format is a "container" format which may carry different types of videos encoded with different codecs. On our testing we found that many times these codecs where not supported by the iPad so we decided not to support MP4 for now.

We are in the process of fixing that now. However, I would suggest to try 2 things for now to see if your MP4 file is compatible. First is to try to upload your MP4 file to the iPad by simply renaming the file so it has .MOV extension. That way our app will accept it as transferable and we will see if the video gets saved.

If you get a "no compatible video" message then the other thing to try is to use a workaround that we implemented on the last version of our app. Please follow this instructions:

1. Open the 'Settings' app on your iPad and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON

Doing this will tell our application to use the old programming interfaces provided by Apple to save your video which are more forgiving in terms of video formats.

I hope this helps. Please let me know how it goes after you try these things.

Kind regards,

Amber
Photo Transfer App
http://www.phototransferapp.com

On my initial try,

I get "maximum file size accepted is 400 MB". My first attempt is 516MB .mov renamed with all others that I want to test transfer in the 480 to 750 MB range.

Same held true when I switched on the old API settings.

I'm looking around for an easy way to split the file to do an initial test--but would prefer to keep the videos whole.

Background:

I've uploaded much larger video files (from TIVO and converted) as .mp4 (H.264) to iPad and get good resolution. I'm currently trying to upload some PC videos that were originally .wmv. I converted these to .mov to meet your requirements (which almost quadrupedal their original sizes).

I'm trying to upload and transferring using your app (I know I can do it via iTunes) but your app makes it so much easier to upload and also transfer between iPads easily (what I eventually would like to do).

Off to attempt a split and a test.

Even further tests:

With the old API turned ON

1. I tried converting the .wmv to .m4v It transferred and worked fine on iPad. It only approximately doubled the file size so this culd be a resolution for about 75% of the clips that I have. I'd still have to split the others to meet your 400MB limit.

2. I experimented and converted a 10 minute piece from .wmv to .mp4 (H.264 720p codec). Changed the extension to .m4v and uploaded. Played fine on iPad. But would have the same problems with size, could only do about 80% of the clips.

3. Further experimented with .mp4 (H.264 codec) changed extension to .m4v and uploaded. Also played fine on iPad but with a slight loss of resolution--not major but just not as crisp. It expanded original .wmv size only about 15%. With this codec I could convert all but about 5 of my 75 clips whole.

So for me the only remaining sticking point (while waiting for your mod to accept various iPad .mp4 right out) would be still butting into your 400 MB limit.

Also, these clips all happen to start with a black screen. I've uploaded two and can't tell which is which in the photo library. Should I edit the clips to put some identifiable image on the startup so I can tell which is which in the photo library?

Background:

These are not LONG clips (like a movie)-- they range from 10 minutes to about 25 minutes.

--Terry

Hi Terry,

Thanks for all your feedback and your tests. Very valuable information. We will try to add support for mp4 files very soon. We will also remove the 400MB limit and put a warning message about the duration of the transfer. We originally added that restriction because in some of our tests with different routers we noticed that the router would completely drop the connection after about 400MB. This does not occurred with all routers but with enough that we decided to add this restriction and avoid having too many people having an issue. We believe we found a way to throttle the upload and we are testing to make sure that all routers are ok now.

Thanks again for your feedback. I will post something here when the next update is out.

Kind regards,

Enrique
Photo Transfer App

Sorry I but'd in again. I'll stop answering and let you take over. Bye

Try increasing "Maximum Video Duration (seconds)" to a higher number.

I made mine 5000 seconds which is around 83 minutes long video.
Most likely more than you'll need, but it's good to have it more than less.

This setting is above the setting for the interface you just changed in the Transfer Settings section.

You may be able to keep the original video length when you change this setting, without shrinking it with a conversion.