Transfers Pictures from Photo Gallery on iTouch instead of from files on computer

13 years ago • updated 13 years ago • 1

Why doesn't the Transfer app transfer the picture I selected from my computer?

I've successfully transferred more than 1,000 pictures from my computer to my iTouch. Now when I go to transfer additional pictures -- the pictures I've selected from my computer to transfer don't -- instead, pictures from higher up in my Photo Album on the iTouch are copied. What gives?

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13 years ago

Dear Dave,

Thanks for posting your question here. That's odd, are you sure you are selecting new photos to transfer from your computer? Maybe you can check the thumbnails on the selection screen before you upload the photos. Did you transfer the first 1000 photos with our app? If you did, there is really no reason why the app would not continue transferring the photos normally.

I would recommend you to close the app on your device and quit the web browser on your computer. Then, launch the app again and a new web browser to repeat the process and make sure that everything is refreshed. Maybe restarting your device can also be a good idea.

I hope this helps. Let us know if you continue having problems and provide us with some extra details about your photos. We will be happy to help.

Kind regards,

Enrique
Photo Transfer App

Customer support service by UserEcho