Can't open Camera Roll after installing Photo Transfer

14 years ago • updated 13 years ago • 1

I installed the app and was able to get photos and videos transferred to my Mac.
But now when I open Photos on my iPod the camera roll is covered up by Albums, but there's nothing in Albums and I can't open the Camera Roll.

Vote

Replies 1
Oldest first
- Newest first
- Oldest first

13 years ago

Dear Laurel,

Thanks for posting your question here. I'm sorry you are having trouble with your iPod. That's quite strange. Would you be able to send us a screenshot of what you are seeing on your iPod? (You can take a screenshot by touching the home and power button at the same time).

I would recommend you to try to turn off your iPod and turn it back on to see if that helps with this issue. Also, you can try doing a full sync with your computer and iTunes, maybe there is something that is not in sync causing this issue.

I hope this helps. Please let us know how it goes after you try these suggestions.

Kind regards,

Enrique
Photo Transfer App

Customer support service by UserEcho