Ipad photos are LOST.

13 years ago • updated 13 years ago • 3

I cannot find my pictures on my ipad after I transfer them using the Photo Transfer app. A gray square shows up in my Saved Photos Album, but no picture. I've tried it several times with the same result. Help!

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13 years ago

Hello,

Thanks for contacting us. I'm sorry you are having problems with the app.

What type of photos were you trying to transfer? Were they in very high resolution?

If there is a JPG icon instead of the actual picture I would recommend to try this:

1. Open the 'Settings' app on your device and scroll down until you find our app ('Transfer')

3. Change the switch for 'Use old saving APIs' to ON

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. The old programming interfaces are not having the problem that is causing your photos to show as JPG icons.

I would recommend to delete the photos that you transferred and then after doing the change above you can try to transfer them again. You can delete those icons by going to the 'Saved photos' album on your iPad and then use the 'action' button (on the top right corner) of the thumbnails view.

I hope this helps you. Please let me know if you have any other question or comment. I will be happy to help.

Kind regards,

Enrique
Photo Transfer App

13 years ago

Thanks! That fixed my problem!

13 years ago

Glad to hear! Let us know if you have any other questions or comments.

Have a nice evening!

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