movies not playable on imac

13 years ago • updated 13 years ago • 2

iPhone 4 MOV files transfer, but will not open. Quicktime tries to open the movie once it is copied, but fails.

The movie could not be opened. The end of file was reached.

Vote

Replies 2
Oldest first
- Newest first
- Oldest first

13 years ago

Dear Rich,

Thanks for posting your problem here. I'm sorry you are having issues with the app. Are you using iOS5 on your iPhone? If yes, there is an update coming for iOS5 and our app. We submitted it on October 5th and Apple is still reviewing it. We added several new features for this update and for some reason Apple has taken way longer than usual to review it. We hope it will be approved very soon. I will post something here when the update is released.

Sorry again and thanks you for your patience.

Best Regards,

Enrique
Photo Transfer App

13 years ago

Hello Rich,

Good news. Apple approved our update to iOS5 (minus one cool feature that we could not add for now). The issue that you are experiencing should be solved on this update.

Thanks a lot for your patience. Let us know if you have any other question or problem after you update to the latest version of our app (3.0).

Best regards,

Enrique
Photo Transfer App

Customer support service by UserEcho