Got iTunes receipt, but can't find the app on my iPad...

14 years ago • updated 13 years ago • 6

Hi. I've got a receipt for Phototransfer App from iTunes but the app doesn't seem to have installed on my iPad. I've been away for a few weeks when I haven't used the iPad, so to be honest I can't remember whether it did install back at the end of June and now it's disappeared, or whether there was some problem from the beginning.

Please advise.

Many thanks, Mark

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14 years ago

Hi Mark,

Thanks for posting your question here. You can simply go to the 'App Store' on your iPad and download Photo Transfer App again. Don't worry you will not be charged to download the app again. Once you pay for an app you can download it and install it as many times as you want as long as you use the same iTunes account (even though it says 'buy').

Apple will treat the download as an update and you won't be charged again.

I hope this is helpful. Please let us know if you have any further question.

Kind regards,

Enrique
Photo Transfer App

14 years ago

I paid for app on my mac book pro where is it

14 years ago

Hi Cindy,

Thanks for posting your question here. You don't need to install anything on your computer. You only need the app installed on your device. If you don't have the app installed on your iPhone/iPad then, simply go to the 'App Store' app on your device and download the app from there. Don't worry you will not be charged to download the app again. Once you pay for an app once you can download it and install it as many times as you want as long as you use the same iTunes account.

I hope this answers your question. Please let me know if you have any other question or comment. You can watch some videos that show how the app works on our website:

http://www.phototransferapp.com/

Kind regards,

Enrique
Photo Transfer App

13 years ago

I downloaded this app to iPad and there is no icon that I can find. I cannot download again as it is Breyer out as installed. It appears under Settings but not on screen.

13 years ago

Same problem, app is missing from iPad and buy/install button shows "Installed" and is deactivated

13 years ago

Shutdown the iPad and restart and there it is! And it works great!!

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