App crashes when I select all, or more then 36 photos !

13 years ago • updated 13 years ago • 4

I have just got the app, I am using iOS5 on a 4S.... Been away and took some great photos, now I want to load them onto my Win PC at home.

However app crashes every time when I go to select all photos, and then if I try to choose each photo 1 by 1, it then crashes once I get over 36 photos selected. I have approx. 60 from my recent trip I want to get onto my win PC quick and easy and I had hoped this app was the solution from all the 5 star reviews..!

I have rebooted my iphone also since getting the app - but that didn't help.

Any assistance is much appreciated!

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13 years ago

Hello,

Thanks for posting your question here. I'm sorry you are having problems with the app. That's strange, did you take all the photos with your iPhone 4S or did you import a few of them from another source? I'm thinking that this is related to one photo being corrupt causing this issue.

One thing you can verify is the settings of the app. Please open the 'Settings' app on your device, then scroll until you find our app and check that the setting for the maximum selection of photos is set to 200.

I hope this helps. Let us know about the settings screen and if you imported photos on your iPhone from another source. Also, please tell us how many photos you have saved on your device.

Kind regards,

Enrique
Photo Transfer App

13 years ago

All the photos I wanted to transfer were taken with the 4S... I have checked in settings and it is set at 200 as suggested.

I'll try again later - maybe to see if I can transfer a few at a time?

Thanks for the help so far..

13 years ago

OK update - going into Camera Roll - and selecting the photos - the app crashes.. But going into Photo Stream the app seems to allow me to select the photos I want to transfer!

Might be OK - will try now from the Win PC....

13 years ago

Thanks for the update. That's very interesting. Do you know if it is crashing on a particular photo? Or is it exactly when you reach 36 photos selected? This is the first report of a bug like this so I'm very interested to understand what's going on.

Let us know when you select the photos from Photo Stream. That would be an interesting test.

Thanks,

Enrique
Photo Transfer App

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