App crashes when connecting to desktop

Hi Amber, Do you have any update on this problem? I really want to use the app to transfer my recent photos. Thanks.

Hello Jessica

Thank you for posting your question here with us, I will be happy to assist you with our app!

For your device, can you update to the latest version? ( iOS 8.2 ). Are you only trying to connect the devices when you experience the crash? Or do you have any photos selected yet?

Please let me know, I will be more then happy to assist you!

Best,

Amber
Photo Transfer App
www.phototransferapp.com

The device crashes when I'm trying to connect. In the desktop app, I click Find Devices and then click on my phone's name. After I click the phone name, the app on my phone crashes.

I haven't yet upgraded to iOS 8.2 because  I don't have the space available on my phone at the moment. I can clear some memory if that's a requirement to get Photo Transfer app working again, but I'm hoping I can get the app working first so I can easily transfer my latest photos first.

Thanks!

Well, I resolved the problem by updating to iOS 8 but I'm a little irritated that I never got another reply on this ticket and also that the app updated and was no longer usable on iOS 7.

Jessica,

My apologies for the long delay in response back to you! The app should work on iOS7 but it's always best to ensure that you update the app and your iOS for security and stability reasons.

Also note: We are pushing another update with our app soon to fix a few found bugs, so check the app store "update" section in the next couple of days to ensure you are on the latest version!

Again I apologies for the delay in responding back to you Jessica. Please let us know if you have any other issues with the app!

Best

Amber
Photo Transfer App
www.phototransferapp.com