Unable to download application after working great before update?

13 years ago • updated 13 years ago • 1

The app used to work perfectly on my Touch until I updated software to newest a couple of weeks ago. Now the app is gray and says "unable to download application". I've synched, transferred purchases, updated all software, no luck. Ideas?

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13 years ago

Hello,

Thanks for contacting us, I am sorry you are having issues with our app. I'll be more then happy to help you.

Did you try downloading the app directly from the iTouch using the 'App Store'? Have you uninstalled the app and reinstalled using iTunes or directly on your iTouch? You are running 3.0 of the app and iOS5?

Another option is to connect your iTouch to your computer using the white USB cable. Then, launch iTunes, select your iTouch from the menu on the left and the go to the 'Apps' tab. Then, scroll on the apps installed and make sure that the checkbox for 'Transfer' (our app) is selected from the menu. Then do a synch again to make sure that the app installs.

I hope this helps. Please let me know how it goes. I will be glad to continue assisting you.

Kind regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

Customer support service by UserEcho