computer to iphone video transfer problem

13 years ago • updated 13 years ago • 1

I was trying to transfer a small video clip in mov format from my computer to the iPhone. It went through the process but in the iPhone album is a gray camera picture with jpg under it and no video.

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13 years ago

Hello Paul,

Thanks for contacting us, I will be more then happy to help you.

Are you running version 3.0 and iOS5 on your iDevce? We just discovered a bug with the video upload function that is causing an issue with some video uploads which in turn is causing the problem that you are experiencing.

We already fixed it and we published an update to Apple so we are waiting for Apple to approve it. Apple takes a few days to approve an update so we expect the update with this fix to be available very soon. I apologize sincerely for this issue. Thanks for your patience.

Best regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

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