connecting to the web site

Dear Balloyd,

Thanks for contacting us. I'm sorry you are having problems with the app.

The address that you sent us looks perfectly normal so there may be something small missing here. Are you using a home wifi network or a public wifi network? If you are using a home wifi network, can you tell me the brand and model of your wifi router? Maybe there is something special on the configuration of the router that is causing the problem. Did you by any change modify the default settings of the router? Also make sure you type the address in the address bar of your web browser and not the 'search' bar.

Please note that sometimes it takes couple of attempts to establish communication. You can try quitting the app go to the Settings app and turn off wifi, then turn it back on and join your network again. Then, launch our app and use the address that appears on your device from your computer's web browser.

Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPad and try the transfer process again.
I hope this helps. Please let me know if you continue having problems, I will be very happy to help.

Kind regards,

Amber
Photo Transfer App
http://www.phototransferapp.com

I have exactly the same problem, and none of the advice so far has worked. What else can I do?

Dear Paul,

Can you show me the IP address you are inserting into the address bar of your web browser? Also can you tell me if you are using a home wifi network or a public wifi network.

If you are using a home wifi network, can you tell me the make and model of your wifi router?

Thanks!

Kind Regards,

Amber
Photo Transfer App

http://192.168.1.66:8080

Home wifi

Thompson - 5A61B8
TG585v8

Hi Paul,

Thanks for sending this information. The address that the app is giving you looks perfectly fine. It is possible that your wireless router came configured to block communication between devices on your network.

Just as a test, try to do a reset of the router, once the router has been reset please join again the network from your computer and your device and try using the app again (the address may have changed). If the problem persists then we can look at the documentation of your wifi router to see if there is anything that would have to be modified to make this work.

Best regards,

Enrique
Photo Transfer App