- General
-
Bugs
+1
Crashing and photo order problems
Hello,
I purchased Photo Transfer App today on behalf of my boss so that I could transfer photos from his iPad to his wife's iPad and i'm experiencing some major problems that is basically making the app unusable for me at the moment.
1. The biggest problem I am having is random crashes on the sending iPad while transferring photos. When this happens I am left with a partially downloaded photo on the receiving iPad in the camera roll, and none of the photos that did transfer appear in the album I selected to receive into.
I have also had a crash when just trying to enter an album to select photos (this is on the receiving iPad when I was trying to verify the number of photos that were transferred).
2. Photo on the receiving iPad are not shown in the same order as on the sending iPad. This is especially frustrating when trying to work out where the transfer was up to after having the app crash.
3. On one occasion when transferring a batch of 100 photos even though the transfer was successful the receiving iPad only had 99 photos in the album. I'm not sure if the missing photo was at the start, end, or random location because of the photo ordering problem above.
4. Photos are added to the camera roll as well as the selected album on the receiving iPad (I understand this may be a limitation of the api but I'm mentioning it in case this is something you can change).
5. This is more of a feature request, it would be nice if it was possible to just transfer whole albums rather than having to pick photos within the albums, and not transfer duplicate photos.
Both iPads are iPad 2. Both are running ios 5.0.1. One is a 32gb wifi, the other is a 32gb 3g with no sim card. Both are connected to the same wireless network and can see each other without any issues.
The app was downloaded for the first time today from the app store on both iPad's so it is up to date.
As it stands because of the first three issues the app is unusable for me. Hopefully you can help.
Ben.
I purchased Photo Transfer App today on behalf of my boss so that I could transfer photos from his iPad to his wife's iPad and i'm experiencing some major problems that is basically making the app unusable for me at the moment.
1. The biggest problem I am having is random crashes on the sending iPad while transferring photos. When this happens I am left with a partially downloaded photo on the receiving iPad in the camera roll, and none of the photos that did transfer appear in the album I selected to receive into.
I have also had a crash when just trying to enter an album to select photos (this is on the receiving iPad when I was trying to verify the number of photos that were transferred).
2. Photo on the receiving iPad are not shown in the same order as on the sending iPad. This is especially frustrating when trying to work out where the transfer was up to after having the app crash.
3. On one occasion when transferring a batch of 100 photos even though the transfer was successful the receiving iPad only had 99 photos in the album. I'm not sure if the missing photo was at the start, end, or random location because of the photo ordering problem above.
4. Photos are added to the camera roll as well as the selected album on the receiving iPad (I understand this may be a limitation of the api but I'm mentioning it in case this is something you can change).
5. This is more of a feature request, it would be nice if it was possible to just transfer whole albums rather than having to pick photos within the albums, and not transfer duplicate photos.
Both iPads are iPad 2. Both are running ios 5.0.1. One is a 32gb wifi, the other is a 32gb 3g with no sim card. Both are connected to the same wireless network and can see each other without any issues.
The app was downloaded for the first time today from the app store on both iPad's so it is up to date.
As it stands because of the first three issues the app is unusable for me. Hopefully you can help.
Ben.
Customer support service by UserEcho
Thank you for posting your question here. I will be more then happy to help you.
1. Have you attempted to close out the app on both devices? and then relaunch the app and attempt the transfer again with a smaller batch of photos (maybe 5 or 10) and see if the app crashes then? Also are you running on a home wifi network or a public wifi network?
2. The photos will be saved in the same sequence as they are selected on the PC. The order depends on the order they are selected on the computer. So if you select them how you want them ordered on your PC they should transfer to your iPhone in that sequence. It should be the same as selecting from iDevice to iDevice.
3. Are all the photos in a JPG, GIF or PNG format? Where they formatted using any photo editing software?
4. With the update of the new version of iOS5 Apple decided to handle albums by duplicating all photos created in albums and sending it to the Camera Roll. We wish that it was handled differently, but unfortunately there isn't anything we can do as it has to do with Apple.
5. Thank you for your suggestion, we really appreciate your feedback :)
Please let me know if this helps!
Warm Regards,
Amber
Photo Transfer App
Thanks for replying.
1. Yes I had tried forcing the app closed on both iPads. Also it closed itself whenever it crashed anyway. I had also tried doing a smaller album (I think 64 photos) and it did work. Doing such a small number at a time is not workable for me though as I have around 2000 photos to transfer. This was on a work wifi network.
2. I used the Select All button to select the entire contents of an album on the source iPad and the photos are in a completely random order. The photos on the source iPad were originally copied on through iTunes.
3. All of the photos where JPG. I don't believe they were edited but I can't tell you for sure. The look like they have come straight off the camera.
4. I understand.
Thanks,
Ben.