+1

iPhone 4s video will not transfer to iPad 1

Sheryl 13 years ago updated 13 years ago 5
I get message "device not compatible" when trying to transfer video taken on iPhone 4s to iPad 1. Both iPad and iPhone have 5.0 update. If this will not work, I am requesting a refund. Thank you
Dear Sheryl,

Thanks for posting your question here. I'm sorry you are having issues with the app. The issue with iPhone 4S videos is that they are in 1080p resolution and currently the iPad 1 cannot handle videos on that resolution. Our app transfers the videos in full resolution and when they are received by the iPad 1 they are rejected by the photos app.

The good news is that we fixed this issue by reducing the resolution of the video before transferring it and we submitted an update to Apple with a fix for this. We are currently waiting for Apple to review and approve the update hopefully in the next couple of days.

I'm sorry about this issue. Thanks for your patience. I will publish something here when the update becomes available.

Kind regards,

Enrique
Photo Transfer App
has this fixed yet its been a month
Unfortunately, Apple has not yet approved our update. This is the longest we've waited for an update and we really don't know what's going on with Apple taking so long to review our update. We will post something here as soon as we get this update approved. Sorry again and thanks for your patience.

Kind regards,

Enrique
Photo Transfer App
will this "fix" also apply for sending vids from iPhone 4S to iPod Touch? So far I cannot send any vids from 4s to Touch...I know the resolution is the problem but a bummer. I have tried converting the vids using Handbrake and although they transfer with your software, it shows up a grey JPG picture and is dead in the Photos area. Would be great if this is part of your fix (also please see my 3 enhancement requests in the Ideas section here). Thanks!
New version is on iTunes and I can transfer videos from my iPhone 4s to my iPad... Yay !!!