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iPhone 4s video will not transfer to iPad 1
I get message "device not compatible" when trying to transfer video taken on iPhone 4s to iPad 1. Both iPad and iPhone have 5.0 update. If this will not work, I am requesting a refund. Thank you
Customer support service by UserEcho
Thanks for posting your question here. I'm sorry you are having issues with the app. The issue with iPhone 4S videos is that they are in 1080p resolution and currently the iPad 1 cannot handle videos on that resolution. Our app transfers the videos in full resolution and when they are received by the iPad 1 they are rejected by the photos app.
The good news is that we fixed this issue by reducing the resolution of the video before transferring it and we submitted an update to Apple with a fix for this. We are currently waiting for Apple to review and approve the update hopefully in the next couple of days.
I'm sorry about this issue. Thanks for your patience. I will publish something here when the update becomes available.
Kind regards,
Enrique
Photo Transfer App
Kind regards,
Enrique
Photo Transfer App