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Transfer video from mac to iphone4 is not working
Transfer video from my mac to iphone4 is not working. The file got transferred to my iphone4 but when I open Photos, the thumbnail is a grey icon with the word JPG on it and I can't open that file too. Please help
Customer support service by UserEcho
Thanks for posting your question here. I'm really sorry you are having issues with the app. We are aware of a bug with the video upload function that is causing some videos to be saved as JPG files. I'm really sorry about this, we already fixed the issue and submitted an update to Apple for review. Apple takes a few days to review and approved software updates so now we are just waiting for them to release the update.
I'm sorry again, thanks for your patience. I will get back to you as soon as the update is released.
Best regards,
Amber
Photo Transfer App
The update that fixes this issue was approved by Apple today and is now available on the app store. Please go ahead and update the app to the latest version (3.01). I'm sorry it took sooo long to have the update released, at the end we really don't know why Apple hold the review for so long but we are happy that the update is finally available.
Many thanks again for your patience. I wish you happy holidays.
Kind regards,
Enrique
Photo Transfer App