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Videos from a computer show up as broken jpg files...
When I transfer m4v videos from my Mac, they show up in the photos as broken jpg file. How do I make them show up as a video?
Customer support service by UserEcho
Customer support service by UserEcho
Thanks for posting your question here. I'm really sorry you are having issues with the app. We are aware of a bug with the video upload function that is causing some videos to be saved as JPG files. I'm really sorry about this, we already fixed the issue and submitted an update to Apple for review. Apple takes a few days to review and approved software updates so now we are just waiting for them to release the update.
I'm sorry again, thanks for your patience. I will get back to you as soon as the update is released.
Best regards,
Amber
Photo Transfer App
Thanks for your comment. I'm very sorry it has taken so long for this update to come out, we are being put on hold by Apple with this, please look at our update on this link (our last answer at the bottom):
http://getsatisfaction.com/photo_tran...
Sorry again, I hope we will have some good news soon.
Regards,
Enrique
Photo Transfer App
The update that fixes this issue was finally approved by Apple today and is now available on the app store. Please go ahead and update the app to the latest version (3.01) to fix this issue. I'm sorry it took so long to have the update released.
Thanks again for your patience. Happy holidays!
Kind regards,
Enrique
Photo Transfer App