+2

Doesnt support fileformat :(

Tomas Tengros 12 years ago updated 12 years ago 4
I cant transfer movies made on my iPhone 4s from my iPhone 4s to my iPad gen1 because it doesnt support the format????
Hove to solve????

Yes!!!
Dear Tomas,

Thanks for contacting us. I'm sorry you are having issues with the app.

The issue with iPhone 4S videos is that they are in 1080p resolution and currently the iPad 1 cannot handle videos on that resolution. Our app transfers the videos in full resolution and when they are received by the iPad 1 they are rejected by the photos app.

We are working on reducing the resolution of the videos before the transfer takes place when the receiving device can't handle 1080p videos. We have submitted an update to Apple and we are waiting for Apple to approve it.

I'm sorry about this issue. Thanks for your patience. I will let you know when we publish this update.

Kind regards,
Amber
Photo Transfer App
www.PhotoTransferApp.com
Hello

Any progress on this? I am having the same issue.

Steve
Hello Steve,

Thanks for posting. We are still currently waiting for Apple to approve our update. We are keeping a very close watch over all and any notifications from Apple in regards to the update.

We really do appreciate your patience and we hope the update is published soon :(

Warm Regards,

Amber
Photo Transfer App
Hello,

The update that fixes this issue was approved by Apple today and is finally available on the app store. Please go ahead and update the app to the latest version (3.01). I'm sorry it took so long to have this update released, we don't know why Apple hold it for so long but we are happy is finally out.

Thanks again for your patience. Happy holidays!

Kind regards,

Enrique
Photo Transfer App