- General
-
Questions
+1
HOW DO I GET A REFUND
I am shouting...I have tried this garbage for two days and it doesn't work with iPhone 4s ios5. I have tried it on two different wifi networks to transfer from a PC win7 to my iPhone4s and keep getting the same error message that it can't find the url.
Both systems have very strong 4-5 bar signals. On your app website it doesn't address PC to iphone just iphone to pc and iphone to ipad etc.
How do I get a refund. So now I post and you ask for a user name and password with no place to get one...You're disgusting.
Both systems have very strong 4-5 bar signals. On your app website it doesn't address PC to iphone just iphone to pc and iphone to ipad etc.
How do I get a refund. So now I post and you ask for a user name and password with no place to get one...You're disgusting.
Customer support service by UserEcho
Thanks for posting your problem here. I'm sorry you had a bad experience with our app. What type of wifi networks did you try to use? Please note that some public/corporate wifi networks block the communication between devices causing the problem that you are experiencing. Those restricted networks 'isolate' each device preventing all communication between them.
If you are using a home wifi network it would be very useful to know what type of wifi router you have so we can suggest some things to try to solve the issue. Also, if you could tell us what address the app is giving you that would help us figure out where the issue may be.
Unfortunately Apple does not provide a way for developers to process refunds. Apple handles all payments and credit card information (that's why they keep a 30% cut on each app sale). You can try requesting a refund directly with Apple using iTunes.
Please give us some information about the type of wifi network you are using and the address the app is giving you and we will be happy to help.
Kind regards,
Enrique
Photo Transfer App
I was putting dots between all number groups and did not realize it was a colon before the last 4 numbers...as soon as I put the colon in it connected right away..I had always only seen dots or slashes between numbers etc and never a colon so
MY BAD...Thanks for your professionalism and patience with me...GOOD APP