why does it never upload

13 years ago • updated 13 years ago • 1

Picture seldom uploads, just spins. I did get some but most just spin and never upload. I think this app is a waste of money and time. I wil have to express my displeasure in as many places as I can if it is not resolved.

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13 years ago

Dear Tim,

Thank you for posting your question here, I will be more then happy to assist you.

Are the photos in a JPG, GIF or PNG format? Our app only supports those formats and if it is in any other format, the photos will not transfer. Did you edit the photos in any program or software before you attempted your transfer?

Are you using a home wifi network or a public wifi network when you are attempting to transfer? If you are using a home wifi network I would recommend that you close out the app and the website, restart your wifi router and then relaunch everything to see if that refreshes your connection.

Please let me know if this helps or if you continue to have problems. Thanks!

Warm Regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

Customer support service by UserEcho