Thank you for posting your question here, I will be more then happy to help you.
When you receive the .zip file on your computer did you unzip the files? Where you able to at least see the .zip file and where just having issues unzipping?
When you transfer photos from your iDevice to your computer it .zips the photos/videos and you need to extract them. To extract them right click on the .zip file and hit "Extract Files". You can choose to extract them to a new folder or at the location where the .zip file is, for example; to your desktop. Any windows computer should allow you to extract files from a zip file without having to install or pay for any extra software.
I would also suggest you right-click the 'Download photos as zip file' on the transfer web page to be able to select where to save the photos using the 'Save linked file as..' menu.
I hope this helps. Please let me know if you are getting unextracted .zip files with empty content or problems unzipping.
Questions
Thank you for posting your question here, I will be more then happy to help you.
When you receive the .zip file on your computer did you unzip the files? Where you able to at least see the .zip file and where just having issues unzipping?
When you transfer photos from your iDevice to your computer it .zips the photos/videos and you need to extract them. To extract them right click on the .zip file and hit "Extract Files". You can choose to extract them to a new folder or at the location where the .zip file is, for example; to your desktop. Any windows computer should allow you to extract files from a zip file without having to install or pay for any extra software.
I would also suggest you right-click the 'Download photos as zip file' on the transfer web page to be able to select where to save the photos using the 'Save linked file as..' menu.
I hope this helps. Please let me know if you are getting unextracted .zip files with empty content or problems unzipping.
Warm Regards,
Amber
Photo Transfer App
www.PhotoTransferApp.com