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+1
Will not connect
I have an iPhone4 and a desktop Dell computer running Windows Vista. I bought this app yesterday (12/22/11) being led to believe it was a simple procedure to transfer photo/video. Instead, it's been one royal pain in the butt. Last night, when I transferred the first batch of 100 photos and 6 videos, it took several attempts but finally completed the task. Today, I'm trying to transfer the next batch. I go through the exact same proper procedures, select what items I want to transfer, etc. then it begins preparing the photos for transfer.
Next it just closes on its own and returns back to my iPhone desktop. Then I get a message on my computer desktop browser indicating it cannot connect remotely to the address given. Initially, it will connect and it shows the pictures and videos available – reading it from my iPhone and displaying it on my computer desktop. I've tried disabling every single firewall, malware, etc. program possible but it still will not transfer.
I didn't have to disable ANYTHING last night when I transferred the first batch. It just took several attempts but it finally worked. Today, I’ve tried everything imaginable to make this work and attempted to transfer at least 14 times with no success.
I'm about ready to ask for a refund and forget this so-called simple app. It doesn't work. Does anyone have any suggestions or can make some recommendations out there??? Thank you!
Next it just closes on its own and returns back to my iPhone desktop. Then I get a message on my computer desktop browser indicating it cannot connect remotely to the address given. Initially, it will connect and it shows the pictures and videos available – reading it from my iPhone and displaying it on my computer desktop. I've tried disabling every single firewall, malware, etc. program possible but it still will not transfer.
I didn't have to disable ANYTHING last night when I transferred the first batch. It just took several attempts but it finally worked. Today, I’ve tried everything imaginable to make this work and attempted to transfer at least 14 times with no success.
I'm about ready to ask for a refund and forget this so-called simple app. It doesn't work. Does anyone have any suggestions or can make some recommendations out there??? Thank you!
Customer support service by UserEcho
Thanks for contacting us. I'm sorry you are having problems with the app. Make sure you are typing the address in the address bar of your web browser and not the search engine of your web browser like Google. I would recommend you to double check that your iPhone and computer are connected to the same wifi network as sometimes the iPhone may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network? Make sure not to bookmark the address either as it does change.
Please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts. Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone and try the transfer process again.
I hope this helps. Please let me know if you continue having problems, if you do please send me the address that you are getting to check if it looks ok. I will be very happy to help.
Kind regards,
Amber
Photo Transfer App
http://www.phototransferapp.com
What type of wifi network are you using? If you are using a public wifi network like at a hotel or coffee shop you may experience these intermittent connection issues due to the traffic volume of the network. Let us know what type of wifi network you are using so we can suggest some other troubleshooting tips.
Kind regards,
Enrique
Photo Transfer App