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Bugs
+1
The app downloaded the first 100 photos and 2 videos from my iPhone4 to my Windows Desktop PC - then quit.
I have an iPhone4 and a desktop Dell computer running Windows Vista. I bought this app being led to believe it was a simple procedure to transfer photo/video. Instead, it's been one royal pain in the butt. Last night, when I transferred the first batch of 100 photos and 6 videos, it took several attempts but finally completed the task. Today, I'm trying to transfer the next batch. I go through the exact same proper procedures, select what items I want to transfer, etc. then it begins preparing the photos for transfer.
Next it just closes on its own and returns back to my iPhone desktop. Then I get a message on my computer desktop browser indicating it cannot connect remotely to the address given. Initially, it will connect and it shows the pictures and videos available – reading it from my iPhone and displaying it on my computer desktop. I've tried disabling every single firewall, malware, etc. program possible but it still will not transfer.
I didn't have to disable ANYTHING last night when I transferred the first batch. It just took several attempts but it finally worked. Today, I’ve tried everything imaginable to make this work and attempted to transfer at least 14 times with no success.
I'm about ready to ask for a refund and forget this so-called simple app. It doesn't work. Does anyone have any suggestions or can make some recommendations out there??? Thank you!
Next it just closes on its own and returns back to my iPhone desktop. Then I get a message on my computer desktop browser indicating it cannot connect remotely to the address given. Initially, it will connect and it shows the pictures and videos available – reading it from my iPhone and displaying it on my computer desktop. I've tried disabling every single firewall, malware, etc. program possible but it still will not transfer.
I didn't have to disable ANYTHING last night when I transferred the first batch. It just took several attempts but it finally worked. Today, I’ve tried everything imaginable to make this work and attempted to transfer at least 14 times with no success.
I'm about ready to ask for a refund and forget this so-called simple app. It doesn't work. Does anyone have any suggestions or can make some recommendations out there??? Thank you!
Customer support service by UserEcho
I'm sorry for not responding earlier! I just added one response to another question you posted on the forum. Are you still having issues with the app? If yes, please tell us what type of wifi network you are using. This type of connectivity issues may occur on busy networks like at hotels or coffee shops. If you are using a home wifi network then please tell us what brand and model of router you have so we can do some research about it and try to find a solution.
One other thing to try is to select smaller batches of photos so there are less chances of the connection to be interrupted during the transfer.
I hope this helps. Kind regards,
Enrique
Photo Transfer App