How to Load Albums??? Either not working or taking FOREVER to Load

13 years ago • updated 12 years ago • 2

Hi This is my first time to use Photo Transfer App - moving photos from my iphone4 to macbook. When I hit select photos & videos it says it is "loading albums" but nothing comes up. - also says no photos or videos have been seIected but I am not seeing anyoptions to choose from. have about 200 photos and a few videos on my camera roll I am trying to transfer. How long does it take to load. Is there another way to get it to load?

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12 years ago

Dear Christy,

Thank you for posting your question here, I will be happy to help you.

It shouldn't take long at all to load your albums. Have you tried closing out the app, turning off and on your iDevice to refresh the library? You can also try force quitting the photo app on your iDevice and then relaunching it to see if that also refreshes your library.

Please let me know if this helps!

Warm Regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

12 years ago

Hi Christy,

I hope you were able to use the app. If you still have the same problem with the 'Loading albums' issue then you should also check that the location services are enabled for our app to make sure that the app can read your photo library (Apple requires location services to be enabled since your photos may be geotagged).

I hope this helps. Let us know if you need more help.

Kind regards,

Enrique
Photo Transfer App

Customer support service by UserEcho