Cannot open video file after transfer from iphone4s

12 years ago • updated 12 years ago • 1

When I transfer video from iphone4s to macbook pro, I cannot open mov file. They seem to come accross as an image and i get a message that "this file is not a movie"

Thanks for your help!

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12 years ago

Dear Victor,

Thanks for contacting us. I'm sorry you are having issues with the app. What is the file extension of the file? Is it .MOV? Did you take that video with the iPhone 4S?

Also, try opening the file with Quick Time on your Macbook, it should be able to open the movies taken with your iPhone 4S without an issue.

I hope this helps. Let us know if you need more help.

Kind regards,

Enrique
Photo Transfer App

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