Videos are narrow please help

12 years ago • updated 12 years ago • 1

Hi, I love the app for photos, but when I transfer videos, they are very narrow and tall on my computer, I use a MB pro and I4s. Any ideas?

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12 years ago

Dear David,

Thank you for posting your question here, I will be happy to help.

Our app transfers your videos exactly as they are stored on your iPhone including the rotation headers so most likely is the software that you are using on your computer that can't read the rotation headers correctly. What software are you using to view the videos? I would recommend you to try to download Quicktime from Apple which should display the videos correctly:

http://www.apple.com/quicktime/download/

I hope this helps. Please let me know if you have any more questions/comments or concerns.

Kind Regards,

Amber
Photo Transfer App
www.PhotoTransferApp.com

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