Thanks for contacting us, I will be more then happy to help you.
When you receive the .zip file on your computer did you unzip the files? When you transfer photos from your iDevice to your computer it .zips the photos/videos and you need to extract them. To extract them right click on the .zip file and hit "Extract Files". You can choose to extract them to a new folder or at the location where the .zip file is, for example; to your desktop. Any windows computer should allow you to extract files from a zip file without having to install or pay for any extra software.
I would also suggest you right-click the 'Download photos as zip file' on the transfer web page to be able to select where to save the photos using the 'Save linked file as..' menu.
Questions
Thanks for contacting us, I will be more then happy to help you.
When you receive the .zip file on your computer did you unzip the files? When you transfer photos from your iDevice to your computer it .zips the photos/videos and you need to extract them. To extract them right click on the .zip file and hit "Extract Files". You can choose to extract them to a new folder or at the location where the .zip file is, for example; to your desktop. Any windows computer should allow you to extract files from a zip file without having to install or pay for any extra software.
I would also suggest you right-click the 'Download photos as zip file' on the transfer web page to be able to select where to save the photos using the 'Save linked file as..' menu.
I hope this helps.
Warm Regards,
Amber
Photo Transfer App