Blank pictures

13 years ago • updated 13 years ago • 1

So far the apps works fine as far as the transfer goes - very easy to use

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Dear Th,

Thanks for your warm compliments, we appreciate it :)

Are you having issues with Blank pictures showing up? If so, I would recommend the following:

We've noticed that sometimes the iPad/iPhone has trouble saving photos that are in very high resolution, so maybe a good test would be to resize one of your photos that are not transferring correctly before uploading them to the iPad to see if that helps. Do you know what size are the files of your photos?

I have another suggestion that may help with the problem you are having. Please follow this instructions to enable a workaround that should help solving the issue:

1. Open the 'Settings' app on your iPad/iPhone and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. The old programming interface is more forgiving in terms of photo format and size.

Let me know how it goes when you try to reduce the resolution before uploading.

Kind regards,

Amber

Customer support service by UserEcho