Can't open address in web browser to see transferred files

Dear Kym,

Thanks for contacting us. I'm sorry you are having problems with the app. Make sure you are typing the address in the address bar of your web browser and not the search engine of your web browser like google.

I would recommend you to double check that your iPhone/iPad and computer are connected to the same wifi network as sometimes the iPhone/iPad may join automatically another nearby network. Also, are you using a home wifi network or a public wifi network? Please note that sometimes it takes couple of attempts to establish communication.

Please make sure that you keep the app running on your device and that you type the address exactly as it appears on the app including the 'http://' and the ':8080' parts. Finally, you could also try resetting your wifi router to make sure that all connections get refreshed. After you reset the wifi router you need to join the network again on your iPhone/iPad and try the transfer process again.

I hope this helps. Please let me know if you continue having problems, if you do please send me the address that you are getting to check if it looks ok. I will be very happy to help.

Kind regards,

Amber
Photo Transfer App

I got the same problem. I was trying to transfer the pictures from my windows to my iPad, but when I typed "http:// " and the ":8080" parts, the page doesn't display as you mentioned.
I have done all the precautions which you have mentioned. I am continuing to have problems. Could I send you the address, to look if it's ok? Please let me know. Thank you

Mohan Mistry
mmistry15@hotmal.com

Hello Mohan,

I apologize for the delay in response.

Make sure that the app is running on your device when you try to access the address provided by the app.

Warm Regards,

Amber
Photo Transfer App