Help

Hello,

I'm sorry you are having issues with the app. If you don't want to go through the form, you can always send us a support email: info[at]phototransferapp.com

Are you transferring from another iDevice to your iPhone using bluetooth? Can you tell me what exactly you're having problems with so I can better assist you?

Normally, transferring one photo from iPhone to iPad over Bluetooth it should take no more than 10 seconds. The transfer should be quite fast.

What type of photo are you trying to transfer? Is it a photo that you took with the iPhone or was it imported using iTunes to your iPhone?

I would recommend you to close the app on our device, then, open the photos app on your iPhone and then launch our app again and try the transfer. Opening the photos app on your iPhone before trying a transfer is important because it ensures that the photo database is updated.

Make sure you are running the latest version on both devices. It should be: 3.1.

I hope this helps. Please let us know if you continue having problems and if you do please send us some information about the photo that you are trying to transfer. We will be happy to help.

Kind Regards,

Amber
Photo Transfer App