Some photos won't transfer from my computer, but others will. What are possible reasons?

13 years ago • updated 13 years ago • 1

I'm transferring many photos from my Mac computer to my iPad. Most of them transfer without problems but some won't. Those are greyed out so I can't select them. There's nothing wrong with the files that won't transfer. Is there a size limit per image file? I noticed that one of the files that won't transfer is a bit over 50mg.

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13 years ago

Dear Cdr,

Thanks for contacting us. I'm sorry you are having problems with the app. I will be happy to help.

We've noticed that sometimes the iPad has trouble saving photos that are in very high resolution, so maybe a good test would be to resize one of your photos that are not transferring correctly before uploading them to the iPad to see if that helps. Do you know what size are the files of your photos?

I have another suggestion that may help with the problem you are having. Please follow this instructions to enable a workaround that should help solving the issue:

1. Open the 'Settings' app on your iPad and scroll down until you find our app ('Transfer')

2. Change the switch for 'Use old saving APIs' to ON

Doing this will tell our application to use the old programming interfaces provided by Apple to save your photos. The old programming interface is more forgiving in terms of photo format and size.

Let me know how it goes when you try to reduce the resolution before uploading.

Kind regards,

Amber
Photo Transfer App
http://www.phototransferapp.com

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