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Error - Loading Album Contents?!
I'm currently running OS 5.1.1 on an iPad 2 and using the most recent (4.7) version of the app as well as the Windows desktop app. I am able to detect my iPad over wifi and load a number of albums on the desktop app containing only one or two photos, however, if I attempt to load my camera roll or "all imported" I receive the following error message:
"Error - Load Album Contents. There was an error communicating with the device. Please make sure that you are using the latest version of Photo TransfermApp on the device and that it is connected to the same wifi network."
"Error - Load Album Contents. There was an error communicating with the device. Please make sure that you are using the latest version of Photo TransfermApp on the device and that it is connected to the same wifi network."
Customer support service by UserEcho
Thank you for posting your question with us, I will be happy to assist you!
Please check what happens when you use the web interface instead of the desktop app. Your setup seems ot be ok, the app should work with iOS 5.1 and on iPad 2 so that shouldn't be the problem.
Can you see the camera roll photos via the web interface and let us know if you get the same error!
Best,
Amber
Photo Transfer App
It looks like things (mostly) work now. I still receive the above error message sometimes but closing out both the desktop application and the iPad app and reconnecting seems to work most of the time.
Thank you for your quick response. I do have a new question/concern, however, and will start a new thread for it.
Thanks again!
My pleasure! Please let me know if you have any other questions or need any other assistance!
Best,
Amber
Please help !
I have replied to your most recent post on this issue. Let me know if you have any other questions!
Best,
Amber