Our daughter sends my wife (iPhone X) and me (iPhone 7) both copies of photos and videos. Videos downloaded from both phones are identical so I can weed out duplicates with a program. But photos download differently from her and my phones. So I have to manually remove duplicates. I know the photos are identical because if I hardwired download them I get identical files. Also odd, neither my wife's or my downloaded photos are identical to the hardwired download file. But video files are identical regardless of which phone or download method I use.
I'd much rather use the app to download photos but manually removing duplicates is too much work.
Customer support service by UserEcho